Another Capita Pension Service Fail!
The reports on data quality issues with the Capita Pension Administration Service based in Darlington have been many.
I noticed that there is another Data Quality Report submitted for the Pension Fund Committee, on Thursday 30 May 2019
It reminded me of the Open Portal web site all members of the Council Pension Scheme had access to before Capita took over.
It was taken down in 2014 with a promise that it would be back up soon.
It’s 24 May 2019 and it is not available and worrying Capita seem to think it was not in the contract to provide such a portal.
Whenever I need to check out the contract there is only one person to contact and that is Barnet Blogger Mr Reasonable I contacted him because I was convinced it must be in the contract and literally five minutes later he sent over the relevant section in the Capita contract.
The specific requirement can be found in the HR Method Statement (which is attached as a PDf document)
Scroll down to Page 30, paragraph (emphasis mine)
2.8 PENSIONS ADMINISTRATION / OUTPUT SPECIFICATION REF: HR008
“Members will also have access their pension information via the web portal. This on-line service gives the members the facility to perform ‘what-if’ calculations, view and update their personal information including nominees. Benefit statements and other scheme documentation will be available for current and deferred members. Pensioners will have access and be able to view all their payslips and P60s.”
I can’t even begin to explain how useful this would be for members of the Pension Scheme, ironically if this had been implemented it would have saved resources for Capita.
Have I notified the Council?
Yes, I have raised this immediately with the Council.
I have two questions.
- When will Barnet Council hold Capita to account and insist the above web portal is put in place immediately?
- Why is the Council continuing to accept failure from Capita in particular why is not the Pension Service being brought back in-house.
At this moment of publication Capita are still providing our Pension Service and their Share Price is £1.05 p a share. See below