Austerity is brutalising the workplace.

This is a short video written and produced by Barnet UNISON to expose the impact of bullying in the workplace.

Our experiences of representation in the workplace are clear. Bullying is rife. Its everywhere and the hand of Austerity is there for all to see. Year on year of cuts to staff has created a work place which is impossible to deliver. Something has to give, sadly it is often our members health and wellbeing.

We made this video for our members with the final message to contact us.

Feel free to share

 

 

Barnet Bin Workers Update: “Where is the money coming from?”

“Where is the money coming from?” or “I thought the Council was in financial trouble?”

At Policy and Resources Committee tonight (20 February 2019) the Corporate Risk register has been produced.

Barnet UNISON notes;  Risk Number STR032

“Implementation of new recycling and waste collection rounds

If issues with the implementation of the new recycling and waste collection rounds continue into the New Year this could lead to further service disruption and financial strain resulting in resident dissatisfaction and reputational damage.

Chief Executive, Statutory Duty,ENV – Modernising Environmental Services

-Ongoing communication with residents on new/revised collection days.-Additional and narrow access vehicles deployed to complete rounds.-Issues with blocked access and assisted collections followed-up.-Additional resources put into Contact Centre to handle increased volume of customer contacts.-Social media monitored and follow-up daily.”

(Source: Corporate Risk Register https://barnet.moderngov.co.uk/documents/s51240/Appendix%20O%20Corporate%20Risk%20Register.pdf

Barnet UNISON agrees with the risk identified if the Bin collection service does not return to the excellent service standards it was achieving before the Bin collection service was changed on 4 November 2018.

Feedback from the workforce.

Reports have been coming in this year from across our members working in the Bin collection service about an army of agency workers (sometimes as many as 80 agency workers a day) being deployed to ensure the bins are collected here in Barnet. We are also hearing that there is plenty of overtime for any staff wanting to work extra hours. We are hearing reports the service is sometimes working until late into the evening (10 pm) in order to collect bins for that day.

Unfortunately Barnet UNISON has been unsuccessful so far in obtaining the details of agency workers spend for the Bin collection service or the amount of overtime being used to clear the bins.

Our concern as it clearly identified in the Council Corporate Risk register is that it appears the Bin Collection service is heavily reliant on an army of agency workers and overtime.

Barnet UNISON is fully aware of the financial pressures on Council finances as identified in the reports for the Policy and Resources Committee this evening. Barnet UNISON is attending numerous consultation meetings with staff across the Council who are being subjected to cost saving proposals/restructures because the Council needs to make savings.

It is therefore deeply troubling to see the Bin Collection service appear to be relying on army of agency workers and lots of overtime 16 weeks since the service was changed.

In the absence of any information from the Council we note that at Environment Committee on 21 January 2019 it was agreed:

“That the committee noted that a report in relation to the bin collection arrangements be added to the work programme and submitted to the next meeting on 14 March”

(Source: Environment Committee, Monday 21st January, 2019 7.00 pm https://barnet.moderngov.co.uk/ieListDocuments.aspx?CId=695&MId=9733 )

Barnet UNISON was present at Environment Committee, Monday 21st January where officers reported that they had spent an extra £250k trying to collect the bins. If our members reports are correct that figure will be a lot higher.

We await to read the detailed report on the Bin collection rounds going to the Environment Committee on Thursday 14 March 2019.

Watch this space……….. 

***Please note that the use of emphasis/underlining is made by Barnet UNISON.

 

#Capita: Southampton Council & the risk of delays

“Southampton staff affected as council ends Capita deal.”

24 July 2018

“Capita has run Southampton’s customer services, HR pay, revenues and benefits, procurement, health and safety, print, post room and IT services for 11 years.”

https://www.bbc.co.uk/news/uk-england-hampshire-44937942

Barnet UNISON comment: There was no Council Committee decision publicly made before this announcement until Southampton Council held a Cabinet meeting on 18 September 2018. The report to Cabinet Committee was confidential and only the following was reported:

Cabinet: Tuesday, 18th September, 2018 4.30 pm

Update on Strategic Services Partnership

 Confidential report of the Leader detailing an update on the Strategic Services Partnerships.

Minutes:

(i)  The Service Director for Digital and Business Operations, after consultation with the Leader and Cabinet Member for Finance and Customer Experience, is authorised to commence formal dispute resolution proceedings over commercial disputes with Capita if required;

(ii)  Adult social care expenditure is included in the Procurement Guarantee for the purposes of the Council’s claim in the event of formal dispute resolution;

(iii)  A ‘no comment’ policy continues to apply while commercial negotiations with Capita continue;

(iv)  The Service Director for Digital and Business Operations is authorised to instruct Capita’s Procurement team to immediately begin procurement of a Revenues and Benefits system and any other systems or products deemed essential to the continued delivery of services to staff, Members and the public, to ensure no service interruption;

(v)  The Service Director for Finance and Commercialisation is authorised to highlight the financial risks posed by the Capita claim and the cost of an arbitration process as necessary in public budget consultation documents, which may need to set out what additional savings are required as a result of not reaching agreement with Capita.

https://www.southampton.gov.uk/modernGov/ieListDocuments.aspx?CId=126&MId=3826&Ver=4

The decision to end the contract with Capita was publicly reported the following month in the minutes of the Cabinet Committee.

Cabinet: Tuesday, 16th October, 2018 4.30 pm

UPDATE ON STRATEGIC SERVICES DECISION MADE: (CAB 18/19 21455)

On consideration of the confidential report of the Leader and Clean Growth and Development, Cabinet agreed the following:-

(i) Cabinet approved the recommendations set out in the confidential report.

https://www.southampton.gov.uk/modernGov/documents/s37129/Minutes.pdf

 

What happened next?

TUPE transfer negotiations are currently taking place with staff due to transfer back into Southampton Council by July 2019.

This will mean a large contract with Capita will be terminated and services transferred back to the Council within 10 months.

Barnet UNISON comment:

In our report to Policy and Resources Committee in December 2018 we identified serious risks with the prolonged 18 month review of both Capita contracts.

Feedback from our members of staff vacancies and changes are undermining morale.

It has become evident that vacancies on the Capita contract are not helping provide services for the Council or for residents.

 Capita: Commissioner and User satisfaction.

The table provided above by Barnet Blogger Mr Reasonable paints a worrying picture. Things are getting worse not better and it is not the union saying it, it is the “Users” and the “Commissioners”.

Barnet UNISON comment: It’s not working, Commissioners by their own admission are unable to hold Capita to account. Barnet Council needs to grasp the nettle and announce the end of both contracts and set out a clear transition plan for the return of services and their budgets.

Highways Service.

“Risk ID OP14: Insufficient staff in Highways: “Difficulties in retaining experienced and qualified Highways staff could lead to non-qualified staff being tasked to deliver specialised priority tasks resulting in poor delivery of tasks, non-compliance to statutory design requirements/standards, risk of Injury, insurance.”

(Source: Corporate Risk Register 20 February, 2019, Policy and Resources Committee https://barnet.moderngov.co.uk/documents/s51205/Appendix%20A%20Corporate%20risk%20register.pdf )

Barnet UNISON comment: This is a high profile service and we can confirm that this risk is still real. The prolonged delay on the decision to bring the service back under Council control is exacerbating the issues and the knock on negative impact will continue to be felt by residents.

 

To view flyer click here Briefing Number 4 – Southampton and

Vote Now To Save Your Job In Your School

 Vote Now To Save Your Job

UNISON is conducting an online ballot of UNISON members working on Schools in England.

 Schools are facing cuts each year that directly impact on our members.

 This has to stop.

The online ballot asks only three questions.

1. Do you believe the government funding cuts are having a negative effect on jobs, workloads, stress, etc. 

2. Do you believe Unison should continue to campaign on school funding for jobs pay and terms and conditions.

3. Would you be prepared to take industrial action to secure more money for jobs, pay, and terms and conditions in schools.

 

It’s that simple. UNISON needs to hear from every single member working in a school.

NOT VOTED YET?

Check that we have your current email address at unison.org.uk/myunison

We will send you an email when the ballot opens explaining how you can vote.

Visit unison.org.uk/speakupforschools to get more information on the issues and a link

to the online ballot.

To vote you will need your date of birth and your National Insurance number or UNISON membership number.

Please have your say – we need to know what you think.

Ballot closes 5 March 

 

*****Cleaners now on London Living Wage*****

Friday 1 February 2019 was a big day for all cleaners working on the outsourced Barnet Council Corporate Cleaning contract.

All cleaners working on the Barnet Corporate Cleaning contract moved from £7.83 an hour to £10.55 an hour.

After 15 years of lobbying to get them on the London Living Wage it has finally happened.

No worker in Barnet Council earns less than LLW and that has been included in the most recent outsourced contracts. 

#Capita consultation only 2 weeks to go !

Dear Barnet resident.

I am writing to you as the Lead Barnet UNISON rep on behalf my members who work on the two #Capita contracts here in Barnet.

Barnet UNISON has campaigned for over a decade to oppose mass outsourcing to Capita. Sadly the outsourcing meant hundreds of redundancies as jobs were moved out of London. The issues with Capita were not just redundancies, service issues started to emerge across a large number of former Council services.

Barnet UNISON has been campaigning in the community for the past year to bring back services in-house following the collapse of Carillion and Capita’s dramatic share price fall last February 2018.

Following the serious fraud recently committed by a Capita employee the Council has reviewed both contracts and is in the process of bring back Finance and Strategic HR as from 1 April 2019.

However other Council services currently provided by Capita are now being reviewed to see if they should come back in-house.

Here are services currently provided by Capita

Phase 1 – Finance and Strategic HR (the focus of this TUPE consultation)

Phase 2 – Highways and Regeneration (review between Jan to Sept 2019)

Phase 3 – Barnet-based customised services – Estates, Social Care Direct, Safety, Health and Wellbeing , Strategic Planning, Procurement, Insight, Cemetery and Crematorium (review between Jan to Sept 2019)

Phase 4 – Revenues and Benefits, Customer Services, Information Services, Planning (Development Management) and Regulatory Services, transactional HR services (including pensions administration). Will form part of the Year 7 Contract Review of both contracts from September 2019 onwards.

Barnet UNISON is campaigning for all services provided by Capita to come back in-house.

I am encouraging all Barnet residents to take part in Barnet Councils Capita online consultation which you can access here https://engage.barnet.gov.uk/strategic-contract-review

The deadline to complete the consultation is Friday 15 February 2019.

It is really important that Barnet Council hears from residents about Capita.

There are 12 questions including some multiple choice and written responses.

In order to encourage and assist Barnet residents to complete the Capita online consultation I strongly recommend residents read this helpful guidance produced by Barnet Alliance for Public Services click on link below

https://drive.google.com/file/d/16sMdE3V9gA1peQ-5Gw1vS7HeqRcFI4aU/view

I have attached a info graphic produced by Barnet Blogger Mr Reasonable showing how many millions Barnet Council have already paid Capita.

Please complete the survey and let others know.

Best wishes
John Burgess
Branch Secretary.
Barnet UNISON

 

Barnet Council Capita consultation : Complete ASAP

To All Barnet UNISON members living in Barnet

I am writing to you as a member of Barnet UNISON and according to our postcode information a Barnet resident.

Barnet UNISON campaigned for over a decade to oppose mass outsourcing to Capita. Sadly the outsourcing meant hundreds of redundancies as jobs were moved out of London. The issues with Capita were not just redundancies, service issues started to emerge across a large number of former Council services.

Barnet UNISON has been campaigning in the community for the past year to bring back services in-house following the collapse of Carillion and Capita’s dramatic share price fall last February 2018.

Following the serious fraud recently committed by a Capita employee the Council has reviewed both contracts and is in the process of bring back Finance and Strategic HR as from 1 April 2019.

Other former Council services currently provided by Capita are now being reviewed to see if they should come back in-house.

Barnet UNISON is campaigning for services to come back in-house.

As a Barnet resident and UNISON member I am encouraging you to take part in Barnet Councils Capita online consultation which you can access.

The deadline to complete the consultation is Friday 15 February 2019. It is really important that Barnet Council hears from residents about Capita.

There are 12 questions including some multiple choice and written responses.

In order to encourage and assist Barnet residents to complete the Capita online consultation I strongly recommend residents read this helpful guidance produced by Barnet Alliance for Public Services here

****Important links******

 

  1. Barnet Council Capita consultation here.

 

  1. Helpful guidance here

 

Bet wishes

John Burgess

Branch Secretary.

Barnet UNISON

 

Update for Capita Staff in Finance and Strategic HR

Dear member

I am currently involved in TUPE transfer consultations for Finance and Strategic HR with Capita and Barnet Council.

***Please note: I have asked for meetings with Capita in relation to HR and Finance workers who currently provide a Traded Service for Schools. At this moment in time this group of workers are not included in this TUPE consultation. However I have had asked for legal advice from UNISON on this decision. Traded Service for Schools are identified in Phase Four groups of services we are being considered for insourcing.

I understand two meetings with staff with Barnet Council and Capita have been arranged on:

Staff briefings

Tuesday 22 January, 2.30 pm in the Boardroom Building 2, NLBP

Wednesday 23 January, 9.30 am in the Boardroom Building 2, NLBP

It would be useful if you can attend one of these meetings. However, as it was published at short notice I will be asking for other meeting dates to be made available for staff.

One to One meetings.

If any Barnet UNISON members wants a one to one meeting with Capita/Barnet Council and would like a UNISON rep to attend please contact the Barnet UNISON Office on 0208 359 2088 or email contactus@barnetunison.org.uk

Formal TUPE transfer meetings.

These are formal meetings that I attend with Capita and Barnet Council. The next meeting is in 30 January after which they will be weekly until the staff transfer on 1 April 2019.

Communication

Capita and Barnet Council will be providing regular updates and some frequently asked questions. It is important that if you have any issues or concerns you raise them as soon as possible.

Key UNISON meetings for members

There are a couple of branch meetings at which Capita is on the agenda in order staff can ask questions. You can view the details of these meeting meetings on this link https://bit.ly/2DrdO1C

What about the other Capita Services?

The council confirmed further information on the approximate timescales to review the remaining services:

Phase 1 – Finance and Strategic HR (the focus of this TUPE consultation)

Phase 2 – Highways and Regeneration (review between Jan to Sept 2019)

Phase 3 – Barnet-based customised services – Estates, Social Care Direct,          Safety, Health and Wellbeing , Strategic Planning, Procurement, Insight,     Cemetery and Crematorium (review between Jan to Sept 2019)

Phase 4 – Revenues and Benefits, Customer Services, Information Services,      Planning (Development Management) and Regulatory Services,           transactional HR services (including pensions administration). Will form          part of the Year 7 Contract Review of both contracts from September 2019     onwards.

Best wishes

John Burgess

Branch Secretary.

Barnet UNISON

 

 

*****Important Update for Barnet UNISON Bin workers*****

Important Update for Barnet UNISON Bin workers

Dear Waste and Recycling Barnet UNISON members

First of all I want to say that you are all doing an incredible job.

I know that you have had no influence on the bin collection changes and that you have tried to tell the Council about the things that are not working over the last 11 weeks. .

I know many of you simply want to be able to go to work, complete your task,  finish, and go home.

Unfortunately the bin collection changes has brought significant problems for residents and staff.

What has Barnet UNISON been doing?

Barnet UNISON has had conversations with senior manager and Leader of Barnet Council.

Unfortunately the discussions we are having about the bin changes are limited because the information we require from management has not been provided.

We used to meet with management once a week at the Oakleigh depot, this was changed by management to fortnightly and now it is over a month (12 December 2018) since we last met.

What is wrong with the rounds?

The simple answer is we don’t know.

Only earlier this week we asked for information about all the rounds in ordee we can carefully go through each round in order to try to understand what is going on,

Unfortunately senior management are unable to provide this information at this time. This is what they said at our last meeting on 12 December 2018.

What do the workers say?

Over the last 11 weeks we have received the following feedback from our members.

Not in any particular order:

  1. Because of the split depots and the traveling time to and from rounds and to and from tipping stations (Hendon and Edmonton) area based working does not appear to work.
  2. The Round sheets were wrong from day one and are still wrong, which is frustrating for the drivers.
  3. Work has been taken off some rounds, but it is still showing on round sheets, no one appears to know why this is happening?
  4. The maps were wrong from day one and are still wrong.
  5. Assisted collections are still wrong.
  6. Route and round risk assessments have not been done
  7. The mileage being walked by the loaders is too great.
  8. The rounds are too big.
  9. Putting agency staff on the same round who don’t know the borough, don’t know where they’re going and who have had no banksman training is very dangerous.
  10. The trade rounds are too big and having only one loader is very dangerous, with R.A.T.S left uncollected for weeks because a big vehicle just can’t get in the alleyways.
  11. Restricted access rounds have been biggest problem, again because big vehicles just can’t get into small locations.
  12. Flat rounds have been a big problem, again because of access problems and the sheer volume of tonnage involved.
  13. Green waste rounds have been impossible to complete even a single day because of the size of the rounds.
  14. No lessons have been learnt from previous years about Xmas collections and the sheer volume of waste and Xmas trees to be collected.
  15. Bulking area problems, not helped by off-hiring1 artic cab, deleting 1 job and using the other 2 staff to drive refuse rounds, leaving 1 worker to run site.
  16. Too much recycling for the area to cope with, so it is up to the roof and left on site overnight. Add to this tons of green waste tipped in unsuitable holding bays also left on site overnight.
  17. Not all staff trained on new vehicles.
  18. Vehicles left full overnight and not fuelled up, causing knock on effects for the morning crews, also rat damage and fitters unable to do repairs, servicing and MOT’s.
  19. When work is left uncompleted, no proper procedures in place to identify what’s been left and on what round or road, with sometimes several crews sent out to clear up only to find work has already been cleared.
  20. No way of monitoring tonnages.
  21. Supervisors and managers unable to do their jobs because they have been out loading or driving.
  22. No procedures in place to pick up loaders to drop them off to other rounds to help them or take them back to the depot.
  23. Bin deliveries regularly cancelled
  24. Clinical waste regularly cancelled
  25. Hazard round too big to complete and regularly cancelled
  26. Fear some staff working over their driving and working hours to clear up work.
  27. Staff being abused by members of the public because of their frustration
  28. Members of the public reporting they can’t get through on the help lines and when they do no one gets back to them.
  29. Staff off sick with stress, depression and injuries.
  30. Household waste left uncollected for weeks.
  31. Trade waste left uncollected for weeks
  32. Flats left uncollected for weeks
  33. Green waste left uncollected for weeks/months
  34. Drivers coming from Harrow to pick up loader or vehicles in Oakleigh depot
  35. No shunts have been available
  36. Occasions where there may be up to 6 vehicles working on the same road
  37. Saturday and Sunday working almost since the new service started.
  38. High level of agency staff at both depots
  39. Lack of keys or FOB’s or codes on round sheets
  40. Some support crews cancelled
  41. Emptying refuse, recycling and green waste into same vehicle

Barnet UNISON Bin workers please check

If there is anything we have missed or there is something you want us to bring up in our meetings with management, please contact the Barnet UNISON office on 0208 359 2088 or email contactus@barnetunison.org.uk

 

 

 

 

 

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