No, it is not an April Fool, Capita staff are coming back in-house!

On Monday 1 April 2019 Capita staff working in Strategic Human Resources (HR) and Finance services will return back in-house.

This follows a decision made at Policy and Resources Committee 11 December 2019 to start a review of which services should be brought back in-house.

Finance and HR were identified in Phase One to return back in-house.

Below are the details of the other Phases and the service included.

  • Phase Two: Highways & regeneration
  • Phase Three: Estates, Social Care Direct, Safety, Health and Wellbeing, Strategic planning, Procurement, Insight, Cemetery and Crematorium, Revenues and benefits
  • Phase Four: Customer services, Information Services (IT), Planning (development management and enforcement), Regulatory services, Transactional HR services (including Payroll and Pensions Administration), Any other remaining services.

You can read more details of reasons for the Capita Review by clicking on link below.

Barnet UNISON has demanded that all of the above services are brought back in-house citing Southampton, Blackburn and Darwen, Sheffield and Birmingham Councils who in 2018 all made decisions to bring back services from Capita.


Barnet House: East of Borough Hub?


Barnet UNISON wrote to the Council last year asking if there was a possibility that part of Barnet House could be an East of Borough Hub for staff and residents.

We set out details in our post below.

Our proposal was not accepted.

However on reading the responses to Mr Reasonable questions at Financial Performance and Contracts Committee, Monday 11th March, 2019 7.00 pm

(Source: )

Barnet UNISON believes that the proposal could have some legs and here is why.

Mr Reasonable aka John Dix asks the following question:

“After June 2020 where will the family services be located in the East of the Borough and what reassurances can you give that funding for a permanent East Hub will be allocated?”

Council response:

“The provisional plan is for a Family Friendly Hub to be created in the East Barnet Library, once the partnership library moves to the New Barnet Leisure Centre in the Summer. The allocation of funding and confirmation that East Barnet Library is a viable solution is subject to a successful capital bid and supporting business case, which is currently being developed.”

Mr Reasonable aka John Dix asks the following question:

“Given that last week I was told that an exit from the Barnet House lease had not yet been agreed, why wasn’t this identified as a risk in the report at section 1.16.7 and what is the scale of the financial risk – i.e. how many months will we have to keep paying rent for Barnet House once it has been vacate?”

Council response:

“The business case for the move to Colindale assumes that LBB will continue to pay for the Barnet House lease all the way through until the end of that lease in 2032. This is because there are no breaks in the lease so surrendering the agreement is subject to negotiations with the landlord, which are by no means guaranteed to be successful. Nevertheless, reducing running costs and / or sub-letting the building is expected to result in significant savings.”

Barnet UNISON response:

In light of the recent news the Council has budgeted to continue to pay the lease (£750k a year) until 2032 which we estimate is around £9.750,000, Barnet UNISON has written to the Chief Executive to ask if the Council will consider leasing part of Barnet House for an East of Borough Hub.

Watch this space.


Bring back Pension Service in-house from Capita

Dear Councillors

Please find enclosed latest Barnet UNISON Briefing on the Pension Administration service.

The in-house service was taken over by Capita in September 2013 and in 2014 all the staff were sacked as the service was sent to the Capita Pension offices in Darlington.

This services has been subject to ongoing concerns since 2014. The service has been reported to the Pensions Regulator twice.

My observations are that in spite of action lists being agreed the service has not even reached the levels before the outsourcing and more worryingly the reports at the recent Local Pension Board meeting reveal that it is now impacting on Pension 2019 triennial valuation:

“The results show a significant number of ‘critical errors’ that the administrators, Capita, will be required to address before actuarial calculations can begin.”

The Pension Service is something that our members strongly support. The performance issues since Capita have taken over are causing great anxiety and anger from workforce.

This is why on behalf of all of our members I am asking that the Pension Administration Service is fast-tracked in terms of the current review of the Capita contracts. This is a failing service that desperately needs to be brought back in-house.

Best wishes

John Burgess

Branch Secretary.


0208 359 2088

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Barnet Council: Bring Apthorp Lodge back in-house now!

Barnet UNISON is shocked and saddened by the CQC report which details poor staffing levels resulting in poor staff morale and unsafe working practices at Apthorp Lodge. We have already recommenced asking for Apthorp Lodge to be brought back under direct Barnet Council management. We believe this is the safest way forward for all residents and would be of immense benefit to the staff. Care workers do not go to work wanting to do a bad job. They deserve to know that they are working for an employer which manages them well and fairly and which enables them to be the best they can be.

The CQC report is critical of the actions of staff but highlights how poor the staffing ratios are, how little training has been given and how necessary information for staff to carry out their role is either not present or is inadequate. It also highlights positive interactions observed with staff. It is particularly critical of the leadership of Apthorp Lodge although it acknowledges the current manager had only been in place a few weeks before the inspection took place.

“The ‘effective’ audit identified gaps in care plans and a need for greater personalisation. However, the actions required did not have a timescale for completion and had not been delegated to a named member of staff. The actions had not been completed effectively by the time of our inspection in December 2018 despite some of them being recorded as requiring “immediate” action.”

“While people’s routines were described, their preferences were not consistently recorded.”

“The impact of the staffing levels described in the safe domain had a significant impact on people’s dignity. For example, we observed two people, on separate occasions, had soiled themselves and were walking through communal areas of the flats.”

“Three different staff members spoke to them briefly asking them to eat as they passed through the lounge but none of them sat with the person. The person’s meal was removed without them eating a bite.”

“Staff described how they supported the person when distressed, but there was no written guidance which mean new staff, or staff who knew the person less well did not have information about the impact of their health condition on their care needs.”

“Staff had not received the training they needed to perform their roles.”

“We reviewed the rotas for the service and these showed there were not always enough staff deployed to meet people’s needs”

“we saw a care worker gave one person a tablet then walked away before checking the person had actually swallowed their medicine. There was no information to inform this care worker about how to support this person to take their medicines properly.”

“The flooring in some bathrooms was damaged meaning that they could not be effectively cleaned and posed an infection control risk. Where they were not damaged the floors were dirty and water stained.”

The effect on the residents is extremely damaging. Yet if Apthorp Lodge is closed and the residents have to move to another placement, this will prove fatal for many residents as studies show 37% of residents forced to move die within 1 year of that move. Furthermore the distress caused by the move means that their last months and weeks are deeply traumatic.

We believe this is unnecessary and Barnet Council should act to take back control of Apthorp Lodge in order to safeguard the residents there and provide good support and leadership to the staff so that they can do the job to the best of their ability.

Notes to Editors:  

Barnet UNISON submits London Living Wage proposal to Fremantle Trust

“Is ‘Low pay, poor terms & conditions’ good for social care services in Barnet?”

Fremantle Trust propose big cuts to pay for care workers

Fremantle care workers campaign – relaunch 7 August 2008





Update on Community Safety Team restructure

In three days another austerity driven Barnet Council restructure will end with the possibility of another redundancy.

Barnet UNISON had noticed a few discrepancies in the data accompanying the report namely the staffing numbers and the lack of any idea as to what savings were required from this proposal.

This is odd because all the savings are detailed in the latest Medium Terms Financial Strategy report which was recently agreed at the last Policy and Resources Committee on 20 February 2019.

You can view the report here

As you can see when reading the above report there is no identified saving for the Community Safety Team.

Barnet UNISON wrote to Executive Director of Environment and asked the following:

“In paragraph 2.9 it states:

“The proposal decreases the core funded council posts from 9 FTE posts to 7 FTE posts. Whist doing this it also brings the current staff costs in line with the staffing budget and increases the capacity on the front line where there is the most demand.”

As you know there is a potential redundancy with this proposal. In which case it is important to understand what saving is required for this restructure as there isn’t a saving figure provided in this document.

      • What is the saving required for this restructure?

This leads to next question.

I’ve looked at the Savings proposals (attached) going to Policy and Resources Committee on 20 February 2019 and I am unable to find under environment and reference to a saving for Community Safety.

      • Is this proposal linked to the MTFS Budget savings
      • Please can you forward the Equalities Impact assessment?

I’d like to add that Barnet UNISON would support any proposal that ensures the Barnet Community Safety Team has the capacity and structure to deliver on the commissioning, enforcement, strategic, policy and operational statutory community safety functions of the team.

At this stage our view is that the proposed reduction of Community Safety Managers would put this at risk.

Lastly, please confirm that the consultation does conclude on 28 February 2019.”

Last week we received the following response:

“Please note the answers to your email below:

Community Safety would be contributing approximately up to £68,000 to Environment savings.

The proposal is contributing to overall Environment savings.

As there are fewer than 10 staff working in Community Safety it is not appropriate to compare their equality data against the corporate data, both in terms of the limited metrics and from the perspective of inappropriately disclosing information of a sensitive personal nature which would enable the identification of the individuals concerned.

The report will therefore focus upon more general approaches to equalities and fair and equal treatment of staff in the workforce based on protected characteristics. You can expect this before the end of consultation.

I can confirm that consultation concludes 28 February 2019.”

Barnet UNISON responded immediately:

“Thanks for this information.

As there is a risk of redundancy and as a result the level of support for staff may be impacted by the redundancy I am think it important the Council communicates the information provided below.

For consultation to meaningful its important all of the key information is made available to the staff team.

In terms of the equalities impact information. I note that risk number ST027 in the Corporate Risk register quite rightly identifies the risk of not having a dedicated Equalities Officer in place. As you know the post holder has left and the Council has chosen not to replace this post. In which case I do think it important that with the consultation period due to end in just 7 days your report which you state will “focus upon more general approaches to equalities and fair and equal treatment of staff in the workforce based on protected characteristics” will be shared with all staff as a matter of urgency unless of course the Council decides to extend the consultation date.”

Barnet UNISON is unaware if the above responses have been shared with staff. If not it would be a concern as consultation must provide open and transparent information for the workforce in order they may be able to consider any alternatives to redundancy.

Watch this space…….


Austerity is brutalising the workplace.

This is a short video written and produced by Barnet UNISON to expose the impact of bullying in the workplace.

Our experiences of representation in the workplace are clear. Bullying is rife. Its everywhere and the hand of Austerity is there for all to see. Year on year of cuts to staff has created a work place which is impossible to deliver. Something has to give, sadly it is often our members health and wellbeing.

We made this video for our members with the final message to contact us.

Feel free to share



Barnet UNISON sends Capita Briefing Number 4 to all Barnet Councillors

Dear Councillor

Please find attached Barnet UNISON Briefing Number 4 which provides an insight into a number of decisions made by Southampton Council at the following Cabinet Committee meetings on Tuesday, 18th September, 2018 and Tuesday, 16th October, 2018 and the ongoing risks of a 18 month review of both Capita contracts.

Best wishes

John Burgess

Branch Secretary.


0208 359 2088

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View Briefing Number 4 by click link Briefing Number 4 – Southampton and

Barnet Bin Workers Update: “Where is the money coming from?”

“Where is the money coming from?” or “I thought the Council was in financial trouble?”

At Policy and Resources Committee tonight (20 February 2019) the Corporate Risk register has been produced.

Barnet UNISON notes;  Risk Number STR032

“Implementation of new recycling and waste collection rounds

If issues with the implementation of the new recycling and waste collection rounds continue into the New Year this could lead to further service disruption and financial strain resulting in resident dissatisfaction and reputational damage.

Chief Executive, Statutory Duty,ENV – Modernising Environmental Services

-Ongoing communication with residents on new/revised collection days.-Additional and narrow access vehicles deployed to complete rounds.-Issues with blocked access and assisted collections followed-up.-Additional resources put into Contact Centre to handle increased volume of customer contacts.-Social media monitored and follow-up daily.”

(Source: Corporate Risk Register

Barnet UNISON agrees with the risk identified if the Bin collection service does not return to the excellent service standards it was achieving before the Bin collection service was changed on 4 November 2018.

Feedback from the workforce.

Reports have been coming in this year from across our members working in the Bin collection service about an army of agency workers (sometimes as many as 80 agency workers a day) being deployed to ensure the bins are collected here in Barnet. We are also hearing that there is plenty of overtime for any staff wanting to work extra hours. We are hearing reports the service is sometimes working until late into the evening (10 pm) in order to collect bins for that day.

Unfortunately Barnet UNISON has been unsuccessful so far in obtaining the details of agency workers spend for the Bin collection service or the amount of overtime being used to clear the bins.

Our concern as it clearly identified in the Council Corporate Risk register is that it appears the Bin Collection service is heavily reliant on an army of agency workers and overtime.

Barnet UNISON is fully aware of the financial pressures on Council finances as identified in the reports for the Policy and Resources Committee this evening. Barnet UNISON is attending numerous consultation meetings with staff across the Council who are being subjected to cost saving proposals/restructures because the Council needs to make savings.

It is therefore deeply troubling to see the Bin Collection service appear to be relying on army of agency workers and lots of overtime 16 weeks since the service was changed.

In the absence of any information from the Council we note that at Environment Committee on 21 January 2019 it was agreed:

“That the committee noted that a report in relation to the bin collection arrangements be added to the work programme and submitted to the next meeting on 14 March”

(Source: Environment Committee, Monday 21st January, 2019 7.00 pm )

Barnet UNISON was present at Environment Committee, Monday 21st January where officers reported that they had spent an extra £250k trying to collect the bins. If our members reports are correct that figure will be a lot higher.

We await to read the detailed report on the Bin collection rounds going to the Environment Committee on Thursday 14 March 2019.

Watch this space……….. 

***Please note that the use of emphasis/underlining is made by Barnet UNISON.


Pensions: “How bad does it have to get?”

“The Chairman stated that having considered the report and the verbal comments made he was appalled by the state of affairs and requested that this be minuted.  He noted that this had happened before and he noted a case where it appeared that a Member of staff could not retire as there was no admission agreement was in place.  Mr Hopkins noted this and stated that this work should have been performed and taken place in 2017.    The Chairman again stated that he was appalled by this and that he would personally report this point to the Chairman of the Pension Fund Committee.”

(Source: Local pension Board 11 February 2019

“The results show a significant number of ‘critical errors’ that the administrators, Capita, will be required to address before actuarial calculations can begin.”

“Membership data needs to be fit for purpose so that the valuation can proceed. At present, the data held by Capita is not to the required standard meaning that the valuation process cannot commence.”

“As discussed in the report, having satisfactory data quality is necessary to complete the 2019 triennial valuation. Incomplete or suspect data may delay the valuation or require the Actuary to make assumptions that impact on employer contribution rates. Similarly, data issues can lead to delays or errors in benefit awards.”

(Source: Local pension Board 11 February 2019 )

Barnet UNISON comment: First we again stand solidly behind the Chair of the Pension Board. The Pension Administration service has been a prolonged catalogue of errors for the past few years. It has incurred reputational damage to the Council and has been reported twice to the Pensions Regulator.

The recent report on the quality of the data and the risk for the 2019 triennial valuation does beg the question “how badly do Capita have to perform before a service is brought back in-house?”

Our members deserve better as does the Council. In light of the litany of issues it is inexplicable that the Pension Service is only in phase four of the review of Capita services. The Pension Service needs to be brought back into Council control as a matter of urgency.

***Please note that the use of emphasis/underlining is made by Barnet UNISON.

To view the flyer please click on the link below

Pensions back in house



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