CAPITA have been named as the preferred bidder in the senior officer reports going to scrutiny committee on Thursday 29 November.
You can view all the reports here on Barnet Council website http://barnet.moderngov.co.uk/ieListDocuments.aspx?CId=123&MId=7348
One of the key issues raised by UNISON and Barnet Alliance concerns ‘lesson learnt’ from other poor outsourcing projects. At last weeks scrutiny committee councillors were told that the council had learnt from other council experiences.
I wonder if they came across the report below ?
Southampton Council has a long term contract with CAPITA.
Take a look at this committee report on CAPITA Property Services Performance Review dated 15 December 2011
You can read the full report here
Here are some highlights
“The report identified that performance in Capita Property Services was poor and client satisfaction was below the mean.”
“During the financial year 2010/2011 the number and range of issues that arose between service departments and Capita Property Services increased. A significant number of these were escalated within the dispute resolution procedure to the highest levels within the partnership. As a result the perception within the service areas and key stakeholders within the Council of the performance of the property service gave rise to a number of areas of concern.”
“Poor value for money due to high fees: A number of issues highlighted
concerns within service areas over the fees charged by Capita.
Disputes over fees have formed a very high proportion of the Property Services issues. The cause of many of the issues has been attributed to:
• A lack of clarity when fees have been proposed by Capita;
• Differing interpretation of the fee tables in the contract by discrete business units operating within the Capita office;”
“Poor reactive maintenance of school buildings” This has led to difficult decisions regarding prioritising expenditure and a perception that Capita are responsible for the poor maintenance of the schools.”
“The performance issues in the service provision by Capita Property Services have led to a significant amount of senior management time and resources,”