Barnet UNISON members evaluate Capita and BT

Dear Councillors 

You may be aware that recently staff working across back office services had the opportunity to meet the two contractors (BT and Capita) bidding to win the NSCSO contract to deliver services such as Finance, Procurement, Pensions, IT, Customer Services to name but a few.

UNISON welcomed the opportunity for staff to meet the bidders and I would like to commend the senior officers for enabling this to take place.

UNISON felt it was important to capture the feedback from our members as to what they had learnt from the presentation.

UNISON carried out a simple survey (see attached) of our members attending both presentations and we now have the results which I promised my members I would share with all 63 councillors.

Below are four key issues emerging from the presentation

·        Only 41%of members expressed confidence that BT can effectively deliver their service, as compared with only17% for Capita

·        Only 41% of members were confident that BT would not make staff redundant after TUPE transfer as compared with only 7% for Capita

·        The majority of our members want to meet the Bidders before the preferred Bidder is selected

·        The majority of members remain unconvinced that either contractor will protect terms & conditions for current staff and new starters

I hope that you will all have time to read and consider our presentation and support our request that further meeting with both Bidders be arranged for staff before the preferred bidder is selected.

Best wishes

John Burgess

Branch Secretary.

Barnet UNISON