LATEST – Management position on Leasehold, Neighbourhood, Rental Income, Customer Contact Centre

1 – Income Collection Services

• New Income Collection Service goes live with all Rental Income Team staff & functions transferring into the new service area
• Recruitment for new Income Collection Service Manager post to be suspended in line with wider TBG approach
• Leasehold Housing Manager and 5 x Leasehold Housing Officers transfer to the new Income Collection Service as a separate Income Collection Team (Leasehold). The Leasehold Housing Manager will report directly into Head of Housing Management
• Leasehold Housing Officers will retain responsibility for managing leasehold management enquiries but will not be responsible for the Right To Buy process.
• Leasehold duty line to close and be redirected to CCT

2 – Housing Management Services

• New Housing Management Service goes live with all Neighbourhood Housing Team staff & functions transferring into the new service area
• No change to role and responsibilities of staff as all Leasehold Management functions and the management of RTB will not be added to this service area at this point
• All ‘at risk’ staff members (2.5 x Housing Assistants) to be retained pending interviews currently scheduled for 1 June
• Neighbourhood duty line to be retained – to be transitioned to CCT by 1 July 2020
• Regeneration Service to be set up over the course of April – May 2020

3 – Leasehold Development Team

• Leasehold Development Team to be transferred with all existing staff and resources from Leasehold Services to Property Services
• Leasehold Development Team Manager to report direct to Head of Property Services

4 – Leasehold Management Functions & Right to Buy

• Leasehold Housing Officers will retain responsibility for managing leasehold management enquiries but will not be responsible for the Right To Buy process.
• 1 x Leasehold Housing Assistant to be retained pending interviews currently scheduled for 1 June
• Sections of the RTB process (e.g. RTB application pack) to transfer to the CCT
• Assistant role to report into the Leasehold Development Team Manager
• The Leasehold Development Team Manager will be given additional hours to lead on developing the approach to transferring all leasehold management and RTB function into the Housing Management Service
• All transition activities regarding leasehold management and RTB functions will be reported to Head of Housing Management

1.       Income Collection Service

• 0.5 resource (LHO) to move out of the Income Collection Team (Leasehold) to join new transition team focussing on leasehold management enquiries
• Responsibility for all leasehold management enquiries to transfer to new transition team

2.       Housing Management Services

• No further change

3.       Leasehold Development Team

• No further change

4.       Leasehold Management Functions & Right to Buy

• To recruit 1 x FTE agency staff member to join Leasehold Management Transition Team to be joined by 0.5 resource from the Income Collection Team (Leasehold) and 1 x Leasehold Assistant
• 1.5 x Officer resources to lead on leasehold management functions. 1 x Leasehold Assistant resource to lead on RTB and admin functions
• Team to be managed by the Leasehold Development Team Manager

1.       Income Collection Service

• Interviews planned for this date – to be kept under review

2.       Housing Management Services

·         Interviews planned for this date – to be kept under review

3.       Leasehold Development Team

• No further change

4.       Leasehold Management Functions & Right to Buy

• 1 x FTE Housing Officer to join the transition team from Income Collection Service
• This will allow 2 x FTE Officer resources to lead on leasehold management functions.
• 1 x Leasehold Assistant resource to lead on RTB and admin functions will need to be replaced by agency member of staff up to 1 July

1.       Housing Management Services

• On 1 July all leasehold management services and RTB functions to transfer into the Housing Management Service dependent on meeting key criteria (e.g. development of key processes; training provision; IT system improvements)
• If all criteria met the transitional team closes down and Leasehold Co-ordinator post reports into the Housing Management Service Manager post
• If extension required must be authorised by the Head of Housing Management

2.       Leasehold Development Team

• No further change

3.       Leasehold Management Functions & Right to Buy

• If all criteria met transition team closes and all function move to the Housing Management Service
• 1 x FTE Housing Officer to join the Housing Management Service
• Agency post to be ended
• Leasehold Co-ordinator post reports into the Housing Management Service Manager post