“It is a well-accepted industry fact that without careful management, the CEO workforce in any Borough, whether in-house or outsourced, will not always be as productive as desired with a corresponding impact on the issuing of Penalty Charge Notices (PCNs).” Oaklawn Consulting Limited report to Barnet Council, Environment Committee, 11 January, 2018). http://bit.ly/2mi1Z3R
This is the outrageous statement made by the latest in a long line of outsourcing consultancy companies that have earned literally millions of Barnet tax-payers’ money over the last decade as a result of the Council’s ideological obsession with outsourcing services.
Barnet UNISON campaigned vociferously to oppose the outsourcing of the Parking Service. We argued that a well-run in-house service was more than able to deliver a quality service and it had done previously until the agenda changed and outsourcing became the only game in town. Good operational managers were not appreciated and the Council became reliant on interim consultants who presided over the demise of in- house services.
The Parking Service, once a well-run service, suffered as a result of a series of poor managers and became a soft target for the outsourcing ideologues in Barnet.
However, the Parking Service in its final year, still believed that it could turn itself around and I was informed back then that they managed almost 165k PCNs (Penalty Charge Notices) which is quite incredible considering the last three months of that period morale was at rock bottom after they learnt the hard work was for nothing.
This completely demolishes the comment made by the consultant and it is an insult to local authority managers who demonstrated they knew how to run Parking Services.
Barnet UNISON has had to trawl through hundreds of pro-outsourcing reports over the last decade all trotting out the same mantra. We had hoped that the obsession with outsourcing was wavering but this report demonstrates that is not the case.
NSL took over the Parking Service in May 2012, yet there has been no evidence provided that they have been able to secure the same level of PCNs in the last five years.
Waste of money
In light of the cuts to funding it seems incomprehensible that the Council should commission a report on the merits of an in-house bid when senior officers have already begun the procurement process.
What was the purpose of the consultant’s report?
If the report was commissioned for genuine reasons then surely that means the procurement could have been undermined if it recommended a return of the Parking service in-house?
If that is the case then why begin procurement?
Why waste money on procurement?
If you want to know what is going to be discussed you can view the reports on Parking Service here