Category: Local

Branch campaigns

CAPITA CONTRACT ENDING — WHAT YOU NEED TO KNOW

Austerity, Insourcing, Local, News, Solidarity, UNISON Campaign

CAPITA CONTRACT ENDING — WHAT YOU NEED TO KNOW

I want to let you know that the Capita contract with the London Borough of Barnet is coming to an end. New providers will be taking over a range of services from 1 October 2026.

I am currently in discussions with LBB management about what this means in practice — for services, for staffing, and for you as UNISON members. I will update you as things become clearer, but I didn’t want to wait until everything was finalised before making contact.

WHAT IS TUPE AND DOES IT APPLY TO ME?

The process that will apply to most of you is called TUPE — Transfer of Undertakings (Protection of Employment Regulations). In plain terms, this is the legal framework that is supposed to protect your job and your terms and conditions when a service changes hands. I will be involved in that process on your behalf.

But I can only do that job properly if I know who you are, what you’re doing, and what your current situation is.

I NEED TO HEAR FROM YOU DIRECTLY

Here’s the problem — our records may not be up to date. Some of you will have changed roles, moved to a different service area, or had changes to your terms and conditions since you left LBB. We may not have your current contact details.

If I’m going into bat for members in a TUPE process, I need accurate information, not outdated records.

Please email me directly at contactus@barnetunison.org.uk and let me know:

  • What is your current job title?
    • Which service area are you working in (e.g. Customer Services, Revenues and Benefits, IT, Payroll)?
    • Have your terms and conditions changed since you were with LBB — pay, leave, sick pay, anything?
    • Are you still in the Local Government Pension Scheme (LGPS)?
    • Have you moved address, or have your personal contact details changed?
    • Do you have any concerns or issues you want to flag to me now?

Please don’t assume someone else will pick this up. I need to hear from you individually.

IF YOU ARE WORRIED — CONTACT ME NOW

If there are things already worrying you — about your job, your pension, what happens next — tell me now. This is exactly the time to raise it, not after transfer letters have landed.

I will be in touch again as things develop. In the meantime, my door is open.

You can contact me at: Email: contactus@barnetunison.org.uk

In solidarity,

John
Branch Secretary, Barnet UNISON

 

 

 

 

 

 

 

 

CLIVE LEWIS MP BACKS BARNET’S CLEANERS IN FIGHT AGAINST NORFOLK-OWNED CONTRACTOR

Anti - Racism, Austerity, Insourcing, Local, London Living Wage, News, Solidarity, UNISON Campaign

Norwich South MP writes to Norfolk County Council demanding action over Norse Group’s 12-day pay lag

Barnet UNISON has welcomed the intervention of Clive Lewis MP, Member of Parliament for Norwich South, who has written to Norfolk County Council demanding it use its ownership powers to force Norse Group to pay its lowest-paid workers on time.

Read letter to Leader of Norfolk Council RE Norse Group Clive Lewis MP

https://www.barnetunison.me.uk/wp/wp-content/uploads/2026/06/26-06-04-Letter-to-Leader-of-Norfolk-Council-RE-Norse-Group-Clive-Lewis-MP.pdf

Norse Group — the largest Local Authority Trading Company in the country, wholly owned by Norfolk County Council — operates the cleaning contract for the London Borough of Barnet. The company imposes a pay arrangement that forces cleaners to wait 12 days after completing every four-week working period before receiving their wages. Norse’s own pay schedule confirms the 12-day gap applies to every single pay period throughout the year without exception.

These are London Living Wage workers in one of the most expensive cities in the world. At any given moment, Norse holds approximately six weeks’ worth of earned wages belonging to its lowest-paid staff.

Clive Lewis MP wrote to the Leader of Norfolk County Council stating:

“The lowest-paid workers on the contract are subsidising Norse’s payroll operation with 12 days of their earned wages per period. That is not an ethical business model, and it is not consistent with the values that a publicly owned company ought to embody.”

His letter directly challenges Norse’s claim that the arrangement is required for HMRC compliance, calling it a commercial and administrative choice rather than a legal requirement, and rejects the company’s suggestion that workers should take credit union loans to bridge the gap as “an indictment of the arrangement.”

Helen Davies, Branch Chair of Barnet UNISON & UNISON SGE rep for London Region, said:

“We are grateful to Clive Lewis for acting quickly and decisively. He has gone straight to the heart of the matter — Norse is owned by Norfolk County Council, and the Council cannot wash its hands of responsibility for how this company treats its workers. Norfolk created Norse, Norfolk owns Norse, and Norfolk receives an annual dividend from Norse. The workers making that dividend possible deserve to be paid on time.

“We now call on Norfolk County Council to respond without delay and direct Norse to change this arrangement — not just for our members in Barnet, but for all 1,725 Norse employees across the country subject to the same pay lag.”

Barnet UNISON has also written to all 31 Barnet Labour Councillors, the four Barnet Labour MPs, and Green Councillor Charli Thompson calling for urgent intervention and a commitment to bring the cleaning contract back in-house when it expires in 2027.

The Barnet UNISON petition calling on Norse to pay workers on time and for the cleaning service to be insourced in 2027 remains open.

✅ Sign the petition: https://www.megaphone.org.uk/petitions/pay-barnet-s-cleaners-on-time-and-bring-cleaning-back-in-house?source=rawlink&utm_source=rawlink&share=67ca7052-c387-43a8-bd8f-201c05771705

ENDS

For media enquiries contact: Barnet UNISON contactus@barnetunison.org.uk

 

 

Barnet UNISON condemns “back door privatisation” of Passenger Escort service and escalates dispute to meeting with Chief Executive

Austerity, Insourcing, Local, News, Solidarity, UNISON Campaign

FOR IMMEDIATE RELEASE: Barnet UNISON condemns “back door privatisation” of Passenger Escort service and escalates dispute to meeting with Chief Executive

Barnet UNISON has escalated its concerns about the future of Passenger Escorts at Barnet Council after formally registering a failure to agree with management.

The union says the Council has been cutting directly employed Passenger Assistant posts and using external provision instead, without proper transparency or meaningful consultation with UNISON.

Management have confirmed that vacancies were not being refilled and that part of the service requirement was being met through externally commissioned Passenger Assistants. Barnet UNISON says this amounts to back door privatisation of a vital frontline service supporting children and young people with special educational needs and disabilities.

The union has now referred the matter to the Joint Negotiation and Consultation Group, where it will be raised with the Chief Executive.

A Barnet UNISON spokesperson said:

“We have had enough outsourcing in Barnet. We are opposed to back door privatisation and we do not accept low-paid women being made to carry the burden of yet more austerity and hardship.

This is happening in the middle of the worst cost of living crisis in a lifetime, in one of the most expensive cities in the world. It is wrong.

Passenger Escorts do difficult, responsible and essential work supporting children with special needs. They deserve decent pay, decent terms and conditions, access to a pension, proper training, proper management support and the security of direct employment by the Council.

Barnet UNISON has formally escalated this matter to a meeting with the Chief Executive because council jobs should stay council jobs. We will not stand by while low-paid frontline services are hollowed out by stealth.”

Barnet UNISON is calling on Barnet Council to:

  • provide a full and accurate breakdown of the current Passenger Assistant workforce across the service, including how many are directly employed by LBB, how many are agency, and how many are employed by contractors or commissioned providers
  • stop any further erosion of directly employed Passenger Assistant posts
  • begin recruiting Passenger Escorts directly to Barnet Council posts rather than relying on agency or external arrangements
  • return Passenger Escorts to direct management under the Passenger Transport Service
  • ensure Passenger Escorts have decent pay, decent terms and conditions, pension access, proper training and proper support to carry out this essential role

Barnet UNISON says the issue is not just about staffing numbers. It is about fairness, accountability and the future of public services in Barnet.

Ends

For media enquiries contact: contactus@barnetunison.org.uk

BARNET HOMES & YCB BALLOTS OPEN: TBG WORKERS VOTE ON NEXT STEPS IN PAY AND PENSION FIGHT

Anti - Racism, Austerity, Barnet Group, Barnet Homes, Cost of Living Crisis, Insourcing, Local, London Living Wage, News, Pensions, Repairs, TBG Flex, UNISON Campaign, Your Choice Barnet

Housing and care workers employed by Barnet Council-owned TBG say “we can’t keep absorbing the cost of living crisis”

Barnet UNISON has opened two separate consultative ballots for members employed by The Barnet Group (TBG) — the council-owned company that delivers key services on behalf of the London Borough of Barnet.

The ballots cover:

  • Barnet Homes (Housing Services) workers, and
  • Your Choice Barnet (Adult Social Care) care and support workers.

The ballots follow TBG’s rejection of UNISON’s claims on pay, terms and conditions, and access to the Local Government Pension Scheme (LGPS). UNISON says the vote is needed to show management — and the council as owner and commissioner — that workers expect a serious response to the cost of living crisis.

A Barnet Homes housing worker said :

“People think housing is just admin. It isn’t. You’re dealing with residents in crisis, rising workload and constant pressure. Then you go home and you’re doing the same sums everyone else is doing — rent, bills, travel, food — and it doesn’t add up. The stress doesn’t switch off. It affects your head, your sleep, your family.”

A Your Choice Barnet care worker said :

“We support vulnerable adults every day. It’s physical work and it takes a toll mentally as well. But the hardest part is knowing you’re working flat out and still worrying about money — choosing between basics, falling behind, borrowing, trying to hold it together for your kids. This isn’t sustainable.”

Helen Davies, Barnet UNISON Branch Chair and UNISON SGE representative for London, said:

“These workers keep essential housing and care services running in one of the most expensive cities in the world. They are not asking for the moon — they are asking for fairness: decent pay, decent terms and access to LGPS. TBG is owned by Barnet Council, and Barnet Council cannot wash its hands of what happens to the workforce delivering its services. The ballots are open because members’ voices must be heard — and because the current situation is pushing too many working families towards hardship.”

Call to action:
Barnet UNISON is urging all eligible members in Barnet Homes and Your Choice Barnet to take part and return their ballot papers.

For media enquiries: contactus@barnetunison.org.uk

TBG rejects UNISON cost-of-living claims for housing and care workers

Anti - Racism, Austerity, Barnet Group, Barnet Homes, Housing, Insourcing, Local, News, Pensions, Solidarity, TBG Flex, UNISON Campaign, Your Choice Barnet

Employer admits financial pressure — but refuses pay, terms and LGPS improvements for Barnet Homes and Your Choice Barnet staff.

Barnet UNISON has received The Barnet Group’s formal response to our pay, terms and pension claims for workers in Barnet Homes (housing services) and Your Choice Barnet (adult social care). The headline is clear: TBG has rejected the claims.

These are frontline workers keeping essential services running in one of the most expensive cities in the world — supporting vulnerable adults, dealing with housing pressures, and carrying rising workloads. UNISON submitted the claims because members are being squeezed hard by the ongoing cost-of-living crisis and years of pay falling behind real living costs.

Key points from TBG’s response

  • TBG says Your Choice Barnet is forecasting a £824k loss this year and will have negative retained earnings rising to £2.048m.
  • TBG says Barnet Homes’ management fee will be cut by £2.763m (6%) from April 2026, and argues this limits what it can agree.
  • TBG has costed the key parts of the union claim and still concludes it is “not able to agree”.
  • Their own figures show a £15/hour minimum for Barnet Homes would cost £14,150 and affect 27 staff — yet they still refuse the claim overall.

Helen Davies, Barnet UNISON Branch Chair and UNISON SGE rep, said:

“Our members are not numbers on a spreadsheet. They are the housing workers and care staff holding services together every day. TBG’s response is basically ‘we can’t’ — while staff are being asked to cope with rising prices and worsening pressure at work. That’s not good enough. If these services matter, the workforce has to be treated with basic fairness: decent pay, decent terms, and a proper pension.”

What happens next

Barnet UNISON will now consult members on the employer’s response and the next steps in our campaign.

Read TBG full response here: https://www.barnetunison.me.uk/wp/wp-content/uploads/2026/03/2026.03.24-TBG-response-to-Barnet-UNISON-Cost-of-Living-Crisis-claims.pdf

 

End.

Update on Pay Negotiations with TBG

Austerity, Barnet Group, Barnet Homes, Cost of Living Crisis, Housing, Local, News, Pensions, Solidarity, UNISON Campaign

Barnet UNISON recently met with senior representatives from The Barnet Group (TBG) to discuss our 2024/25 pay and terms & conditions claim covering members in YCB and Barnet Homes.

At the meeting, TBG outlined what they describe as significant financial pressures across both organisations. They highlighted:

  • Very small projected operating surpluses for the coming year
  • Accumulated losses within YCB
  • Ongoing pressures linked to council funding and the Housing Revenue Account
  • Market challenges within residential care, including difficulties cross-subsidising council placements

They also referenced a recent external benchmarking review of extra care services, which they say shows TBG offering comparatively generous terms and conditions relative to parts of the wider care market.

UNISON’s Position

We made clear that our claim reflects the reality members are living through:

  • The cost of living crisis continues to hit housing and care workers hard.
  • Pay compression over many years has left many members feeling worse off in real terms.
  • In care services in particular, financial strain is severe, with some members telling us they are struggling to meet basic costs.

We emphasised that Barnet Homes and YCB do not function without their workforce. Any discussion about sustainability must include fair and sustainable pay for staff.

We also made clear that TBG is not bound by national NJC negotiations. That is why we have formally submitted our full claim locally and expect meaningful negotiation on all elements.

What Happens Next

TBG has committed to providing full costings for the outstanding elements of our claim, including pension implications. We expect that information before 24 March.

Once negotiations are exhausted, members will be consulted on the employer’s response. That would be a consultative ballot — not a strike ballot — allowing members to decide whether the offer is acceptable or whether further action is required.

This is a challenging negotiation. We recognise the financial arguments being made by the employer — but we also recognise the very real financial pressures our members are facing.

We will continue to press your case firmly and constructively.

Further updates will follow once we receive TBG’s full response.

End.

 

 

End of an Era: Barnet UNISON Calls for Revenues & Benefits to Be Brought Back In-House as Capita Era Closes

Austerity, Insourcing, Local, National, News, Solidarity, UNISON Campaign

Barnet UNISON has today called on Barnet Council’s Cabinet Committee to seize what it describes as a “historic moment” for the borough by bringing the Revenues & Benefits service back under direct council control.

After 13 years of Capita delivering major council services under the previous Conservative administration’s One Barnet outsourcing programme, the remaining contracts are now approaching expiry in September 2026.

“This is the end of an era in Barnet,” said John Burgess, Branch Secretary of Barnet UNISON.
“For 13 years the Council has relied on a mass outsourcing model. It has been controversial, heavily scrutinised and widely debated. Now Members have the opportunity to take a different direction.”

The Cabinet Committee on 24 February is being asked to approve steps that would allow new outsourced contracts to be awarded for the remaining services, including Revenues & Benefits — the service responsible for Council Tax and Business Rates collection and key elements of income recovery.

Barnet UNISON’s report argues that Revenues & Benefits is too fundamental to the Council’s financial resilience and too central to residents’ lives to sit outside direct public control.

“This is not a back-office technical function,” Burgess said.
“It is the service that determines how council income is secured and how arrears are managed. It affects every household in Barnet. Decisions about income collection and recovery should be democratically accountable — not managed through contract monitoring and improvement plans.”

The union’s submission highlights that council reports continue to reference collection pressures and governance mechanisms to manage risk. Barnet UNISON argues that monitoring contractors is not the same as having direct operational control over a core sovereign income function.

“After 13 years, this is the moment to draw a line under One Barnet,” Burgess added.
“Labour now has the opportunity to restore direct council control over a vital public service and demonstrate that public income functions belong in the public sector.”

Barnet UNISON is urging Cabinet Committee to:

  • Reject further outsourcing of Revenues & Benefits
  • Instruct officers to prepare an in-house delivery plan
  • Confirm that income generation and recovery policy should sit directly within the Council

“This decision will shape Barnet for years to come,” Burgess said.
“We believe this is the right moment to bring Revenues & Benefits home.”

ENDS

 

Holiday Pay Update: Talks Paused Until Barnet Council Provides Key Information

Austerity, Cost of Living Crisis, Local, News, UNISON Campaign

Talks with the London Borough of Barnet (LBB) on holiday pay have currently paused because UNISON is still waiting for the Council to provide some basic information about how it is working out holiday pay for staff who regularly work overtime.

This matters because holiday pay is not just a routine payroll issue — it affects real money in members’ pockets. UNISON is determined to get this right. We do not want to sign off any arrangement and later discover it does not meet the legal requirements. That would risk further underpayments and create unnecessary disputes that we are trying to avoid.

We have told LBB that as soon as the Council provides the information, we will share it promptly with UNISON’s legal advisers so we can confirm whether the approach is lawful and properly covers all Barnet workers who work overtime — including staff in community schools.

If the approach is confirmed as lawful, we will move straight on to negotiating back pay. UNISON’s starting position is that this issue should have been addressed years ago, and we will be pressing for back pay to go back as far as possible.

When LBB reaches a final offer, we will share the details with members and consult on whether you want to accept the compensation payment. The final outcome will depend on your feedback once you can see what the payment looks like. Please keep an eye out for further updates

Cost of Living Crisis: What Barnet UNISON Is Doing — and Why Your Vote Matters

Austerity, Barnet Group, Barnet Homes, Cost of Living Crisis, Equal Pay, Health and Safety, Housing, Libraries, Local, TBG Flex, Trades Dispute, UNISON Campaign, Your Choice Barnet

Every week Barnet UNISON speaks to members who are doing essential public service work — and struggling to make ends meet. That should never be normal. Yet in one of the most expensive cities in the world, too many Barnet workers are facing rising rents, higher food bills, increased energy costs, and transport fares that keep going up while pay falls behind.

We are seeing the reality on the ground: members skipping meals, taking second jobs, worrying about heating bills, and telling us they feel worse off now than at any time in their working lives.

Barnet UNISON has not stood back and watched this happen. We have built a coordinated Cost-of-Living response based on organising, bargaining and legal challenge. We are currently running ten separate cost-of-living campaigns across the employers where our members work.

Our 10 Cost of Living Campaigns

1. Equal Pay campaign across three employers

2. Pay claim for housing workers

3. Terms and conditions claim for housing workers

4. LGPS pension claim for housing workers

5. Pay claim for care workers

6. Terms and conditions claim for care workers

7. LGPS pension claim for care workers

8. Holiday payments claim for Barnet Council workers

9. Holiday payments claim for housing and care workers

10. Pay claim for outsourced cleaners

This is one of the most extensive cost-of-living responses our branch has ever mounted. It reflects what members have told us repeatedly: the problem is not one single issue — it is pay, pensions, insecure terms, unpaid entitlements, and historic inequality all combining to squeeze household incomes.

Low Pay in a High-Cost City: The Reality

Low pay is not accidental. It grows when employers hold down wages, delay reviews, outsource services, and maintain unequal pay structures.

Meanwhile, the cost of living in London continues to rise. Housing costs remain among the highest in the country. Inflation over recent years has pushed up the price of everyday essentials. When wages lag behind prices year after year, workers get poorer even while working just as hard — or harder — than before.

That is not sustainable for individuals, for families, or for the services we provide.

What the Union Is Doing — and What Happens Next

Our job as your union is to turn frustration into leverage. That means submitting claims, negotiating firmly, campaigning publicly, using legal routes where appropriate, and — when members support it — preparing for industrial action.

Across all ten campaigns, we are pressing employers to negotiate seriously and settle fairly. Some campaigns focus on immediate pay uplift. Others address structural unfairness that has cost members money over many years. All are about restoring value to your work.

The Most Important Message: Members Decide

There is one point we want to be absolutely clear about:

Members decide.

Ballots matter. Consultations matter. Voting matters. Whether a claim settles, escalates, or moves to the next stage depends on member participation and member votes.

The future of each of these campaigns will not be decided in a boardroom alone — it will be determined by how members vote.

When we organise and vote together, we are strongest.

End.

A London Cleaner’s Reality on Barnet Councils outsourced cleaning contract : Working Hard, Still Struggling

Anti - Racism, Health and Safety, Local, London Living Wage, News, Solidarity, UNISON Campaign

I’m a cleaner on a Council contract. I’m proud of the work I do — it matters. But I want people to understand what it’s really like trying to live and raise a family in London on the London Living Wage.

When people talk about the cost-of-living crisis, it can sound like something on the news. For me, it’s everyday life.

Food is so expensive now. Sometimes it’s hard to buy even basic food. And it’s even harder when you have children — they’re hungry all the time, and you can’t just tell them to wait. You do everything you can to make it work, but it never feels like enough.

Then there are clothes. Children grow so fast and they still need what everyone else needs: shoes that fit, warm coats, school things. On top of that I have to find money for gas and electricity. Those bills don’t stop. They don’t care what you earn.

Sometimes I have to borrow money from family. That’s not easy. It’s embarrassing and it’s painful, because you want to stand on your own feet. But when everything costs more and your wages stay the same, you end up with no choice.

What makes it even harder is the way we’re treated at work compared to other people around us.

It’s unfair that my employer holds onto my pay for another 12 days before they pay me. I’m working alongside council workers who get their pay at the end of the month. They don’t have to wait for the wages they’ve earned. Why are we treated differently?

We’re doing our jobs. We’re turning up. We’re keeping places clean, safe and working properly. But we are the lowest paid staff — and everything is made that much harder for us.

We only get the London Living Wage. We don’t get sick pay. That means if I’m ill, or if something happens, it’s not just a health worry — it becomes a money worry too. You start thinking, “If I can’t work, how will I pay bills? How will I buy food?” That’s not how anyone should have to live.

And another thing that doesn’t feel right is the delay in getting the London Living Wage increase. The new rate is announced in October, but a lot of employers don’t bring it in until 1 April. That’s about six months of waiting.

But prices don’t wait six months. Rent doesn’t wait. Food doesn’t wait. Gas and electricity don’t wait. If the London Living Wage is the rate people need to live on, then it should be paid from the moment it’s announced — not half a year later.

London is an expensive city. I work hard. I’m not asking for special treatment. I just want fairness — and to be treated like my council worker colleagues. I want to be paid on time. I want proper sick pay. And I want the London Living Wage paid when it’s announced, because that’s when families like mine actually need it.

That’s why I support Barnet UNISON’s campaign to make sure Council contracts include a clause so the new London Living Wage rate is applied from the announcement date — not months later. Because people like me shouldn’t have to struggle this much just to get by.

 

End.

 

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