“Terminate Capita Contracts and Redesign the Council”

Barnet UNISON Report to Barnet Council Policy and Resources Committee, Thursday 19 July 2018.

“Terminate Capita Contracts and Redesign the Council”

Redesign the Council

We urge the Council to radically redesign the way services and functions are carried out which should include:

1. Integrated services

Abolish commissioning and replace it with the integration of client and provider functions to work in combined teams. Improved frontline intelligence and skills will improve the planning and delivery of services. The return of CSG back office and Regeneration services in-house, together with the Housing Service and Your Choice Barnet as a result of the abolition of the arms-length The Barnet Group, provides an opportunity to create genuine coordinated and integrated services and functions. This will also provide the potential to fundamentally improve the integration of services and capability of the Council to meet residents needs and improve the local economy.

2. Rebuild the council’s in-house capability and capacity

The Council urgently needs to refocus on rebuilding in-house capability and capacity combined with a drastic reduction in use of consultants and agency staff, both of which are very costly and lead to a spiralling loss of capability. A commitment to public provision, training and career development will be vital in attracting staff. The entirely predictable consequences of the mass outsourcing strategy are reflected in the £24m cost of management consultants and One Barnet programme costs and the £20m spent in 2016-17 alone on interim and agency staff.

3. Service planning with staff and service user participation

A new transformation strategy should be centred on Public Service innovation and improvement Plans, prepared with community and staff involvement and reviewed every four years. The Plans will contribute to the design and digitisation of council services to meet the needs and aspirations of Barnet residents and the local economy.  They will ensure that services are effective and efficient and cost a tiny fraction of the budget spent on consultants and the One Barnet programme.

4. Early development and intervention

Rigorous, comprehensive and consistent monitoring and scrutiny of services will not only directly contribute to innovation and improvement, but will also increase the effectiveness and efficiency of service provision. It has an important role in identifying situations where services and users require early support which prevents

longer term negative consequences and costs.

5. Value inputs, processes, outputs and outcomes

All four are an integral part of the quality of public services and thus must be taken into account in policy and decision making. Furthermore they are an important part of determining the impact of Council policies on the local economy. 

6. Social, economic, equality and environmental impact assessment

Austerity policies have imposed severe financial constraints on local authorities which have reinforced the dominance of ‘cost savings’ and on procurement, competition and market forces. There is significant evidence that savings are rarely achieved when a full public audit is undertaken. Furthermore, ignoring or marginalising the social, economic, equality and environmental impacts of public policies increases inequalities, poverty and imposes larger longer-term costs. It is essential that public policy decisions in Barnet are subject to a full impact assessment that is publicly available at the start of public participation.

7. Improved democratic accountability, participation and transparency

The above proposals require more open accountable and participative democratic processes not just to evidence ‘community consultation’ but to demonstrate that views and proposals have been fully taken into account and any negative impacts mitigated.

8. Joint working with other public sector organisations

Joint working and, in some cases, pooling of budgets is vital where Council services are part of a wider and more comprehensive system such as regeneration and social care.

View full report here Terminate Capita Redesign Council

Barnet Council “Bring ‘em back, all of them!” #Capita

Press Release:  29 June 2018.

Today Barnet Council have published a financial report detailing three options for the two #Capita contracts in Barnet

http://barnet.moderngov.co.uk/documents/s47263/Capita%20Realignment.pdf

The options are as follows:

  1. Maintain the status quo in relation to the CSG and DRS contracts;
  2. Re-shape the contracts to better align service delivery to the council and Capita’s strengths and priorities, within the context of the existing contractual structure; and
  3. Bring the partnership to an end, and either bring services back in house or re-procure them.

The senior officers preferred option is Option 2 the Council.

They have identified the following services to be brought back into Council control

CSG

  • Finance and Accounting (excluding transactional services provided from the Darlington shared service centre)
  • Estates (Property Services, Building Services and Facilities Management)
  • Strategic HR
  • Safety, Health and Welfare
  • Insight
  • Social Care Direct

Re

  • Regeneration Commissioning (including commissioning the Brent Cross programme)
  • Highways
  • Economic Skills and Development
  • Cemetery and Crematorium
  • Strategic Planning

“I could say we, told you so, and we did. However the Council is in a financially critical situation and now is not the time to for rhetoric. it is time to start rebuilding our Council. I welcome the report going to Policy and Resources Committee on Thursday 19 July 2018. However, Barnet UNISON will be supporting option 3 with qualifications. We support bringing the partnership to an end, and beginning the process of bringing services back in house. It is simply not feasible to contain to peddle the Commissioning Council model. Pragmatism driven by the financial crisis has to mean that the Council needs to include in their business case a major restructuring of senior management across the Council including the Barnet Group. The Commissioning restructure 2012 is not fit for purpose. The Council need to look at how services best fit including those within the Barnet Group. There must not be a silo approach to insourcing. John Burgess, Branch Secretary Barnet UNISON

Background

  1. Two Capita contracts with Barnet Council are:

Customer and Support Group (CSG)

https://www.barnet.gov.uk/citizen-home/council-and-democracy/one-barnet-transformation-programme/customer-and-support-group-csg.html

  1. Regional Enterprise Ltd (Re)

https://www.barnet.gov.uk/citizen-home/council-and-democracy/one-barnet-transformation-programme/regional-enterprise-ltd-re.html

Footnote: On 26 June 2017 Capita share price was 705.50 now six months later the share price closed today at 202.09 which represents a 72% drop in their share price over a six month period.

On Wednesday 31 January, 2018 the Capita share price opened up at 347 and closed at 182.50 which represents a 47.53% fall in share price.

Links.

Damning report into EasyCouncil, Outsourcing including forward by John McDonnell

https://www.barnetunison.me.uk/wp/wp-content/uploads/2018/04/Barnet-UNISON-Capita-report-2018.pdf

Below are three short video messages from Dexter Whitfield on his report.

Dexter Whitfield on campaigning against outsourcing

https://youtu.be/zDt8VKKQ-Vs

Dexter Whitfield on outsourcing failures

https://youtu.be/IiD17Pt7OwY

Dexter Whitfield on true costs of Barnet easyCouncil

https://youtu.be/V0SytYCj1HA

 

 

UNISON reps across the UK call on public bodies to end contracts with Capita

We the undersigned call on all public bodies to end contracts with Capita and begin plans to return services in-house.
FACTS reported in the last week from various media outlets
• Capita employs 70,000 staff
• Capita reported a £513.7m pre-tax loss for 2017
• Capita asking investors for £701m in a rights issue that it will use to fund restructuring and toward paying down debts.
• Capita flogs Asset Services division for £888m
• Capita has seen the value of shares collapse from £13 a share to 160p in the past three years.
• Capita confirmed a fully underwritten £701m rights issue at 70p per share. Some £150m will be used to hack overheads with the cost-cutting programme forecast to yield savings of £175m per annum from the end of 2020.
• The London Stock Exchange-listed organ revealed that sales for the calendar year fell 4.3 per cent to £4.2bn, and it made a loss from operations of £420m. A series of write-offs and the cost of disposals meant losses sunk further.
 
In light of the above headlines and the collapse of Carillion, we believe it is in the public interest and public finance that all public bodies with contracts with Capita act now to bring those services into public ownership.
 
Signed
John Burgess Barnet UNISON rep
Helen Davies Barnet UNISON rep and NEC rep
Chris Jobson Barnet UNISON rep
Liz James Barnet UNISON rep
Patrick Hunter Barnet UNISON rep
Hugh Jordan Barnet UNISON rep
Sandy Nicoll, HE General Seat
James Robinson – deputy secretary of Knowsley unison
Liz Wheatley Camden UNISON Branch Secretary
Alex Tarry London Met UNISON Branch Secretary
Polly Smith Nec (pc) Local government service group Unison rep
Gina Stone Unison, UCLH Branch Secretary
Theresa Rollinson, Unison Doncaster and Bassetlaw, HSGE (pc )
Kath Owen NEC, HE women’s seat.
Stephen Smellie NEC Scotland
Paul Couchman. Branch Secretary, Surrey County LG
Billie Sarah Reynolds Co Deputy Convenor SE Region UNISON LG
George Binette, former Camden UNISON Branch Secretary, Trade Union co-ordinator, Hackney North & Stoke Newington CLP (personal capacity).
Naomi Junnor Steward and vice convenor Fieldwork stewards, Glasgow City Branch
Florence Hill retired Unison member Bolton
Luisete Bento Batista NEC Manchester
Tony Wilson UNISON NEC North West.
Helen Astley, Chair of the Herefordshire Local Government UNISON Branch, LGSGE member – West Midlands Region and TULO – Hereford and South Herefordshire CLP.
Vicky Perrin Unison NEC Yorkshire & Humberside
Angela Ruth Waller Local Government Service Group Executive Yorkshire and Humberside Female Seat (pc)
Gem Dean Gemma dean, branch secretary Herefordshire health unison branch
Andrew Berry, UNISON National Labour Link Committee, London Rep.
Jane Doolan NEC LG seat , SGE and Branch Secretary Islington LG Branch
Berny Parkes: Co-Chair Dorset County Branch Unison; Secretary South Dorset CLP (PC)
Arthur Nicoll Comms Officer, Dundee City Unison and Scottish LG Committee.
John Walker, Equalities Officer, Herefordshire Health Unison
Jim McFarlane, Branch Secretary Dundee City UNISON and NEC member (pc)
Sean Fox NEC Greater London &Haringey UNISON Joint Branch Secretary
Declan Clune Secretary Southampton and South West Hampshire Trades Union
Paul Rafferty, Chair, UNISON AQA Branch (pc).
Janet Bryan UNISON NEC
Rose Brown UNISON NEC
Dan Hoggan Greenwich Unite Local Government Branch
Roger Lewis Please add Roger Lewis, assistant branch secretary, Lambeth unison, PC
Paul Gilroy UNISON NEC
Karen Reissmann UNISON NEC
Jordan Rivera SGE candidate Health Greater London
Janet Maiden SGE Health
Phoebe Watkins Camden Branch Co Chair
Lorna Solomon UNISON Homerton Hospital Branch Secretary
John McLoughlin UNISON SGE rep
Tony Phillips UNISON Branch Secretary LFEPA
Jon Woods UNISON SGE
Glen Williams, Branch Secretary, Sefton UNISON, Local Government.
Shazziah Rock UNISON Sandwell General Branch
David Hughes Local Government SGE
Sarah Littlewood Deputy Branch Secretary Hull LG Branch.
Lisa Dempster Deputy chair Knowsley Branch
Steve Kearsley Unison Rep Halton BC Branch.
Sarah Pickett Labour Link Officer University of Brighton Branch.
Dave Anderson, former Hampshire LG UNISON

Jeremy Corbyn on #BarnetCouncil, #Capita and losing control.

Jeremy Corbyn on #BarnetCouncil, #Capita and losing control.

It is never dull here in Barnet. In the House of Commons yesterday (21 March 2018), Jeremy Corbyn during Prime Minister Question Time, took the opportunity to comment on Barnet Council and Capita and the recent loss of control of the Council as the result of the deselection of 4 Tory Councillors.

Its amazing how he finds the time to keep up to date with what is going on in Barnet Council.

 

“Grave concerns of the Pensions Fund Board with the current situation concerning Messrs Capita.”

“I want to thank members of the Pension Board in particular the Chair for the statement above. Barnet UNISON had already raised a large good deal of the concerns detailed in the audit report mentioned at the Pension Board meeting with our employer. We share the grave concerns expressed so concisely by the Chair of the Pensions Board, however we do not share the optimism of the Council that a service improvement plan will be sufficient. Shortly after Capita took over the Pension Service, staff were made redundant as the service was moved to Darlington. The service is not comparable to the in-house service provided by our members. It our view that the Council should begin negotiations for the service to be brought back in-house. Joining a Pension Scheme is one of the most important financial decisions a worker can make, which is why I am inviting UNISON members who are in the Local Government Pension Scheme to join me at the Barnet Council Pension Fund Committee meeting on Monday 26 February 2018, at 7 pm Hendon Town Hall”  (John Burgess, Branch Secretary, Barnet UNISON)

Full details of Pensions Fund Committee meeting here

http://barnet.moderngov.co.uk/ieListDocuments.aspx?CId=191&MId=9228

Transcript of audio is below:

 “It would be an understatement to say this is the most important item on the agenda this evening.

In this context I must remind us all that the London Borough of Barnet Pension Fund Board acts in support of the Pensions Committee.

It is the Pensions Committee of the London Borough of Barnet which is, I think, composed exclusively of Councillors which is as it were operationally in charge of our the entire pensions operation.

It is the job of the Pension Fund Board to advise the Pension Committee to encourage it and warn it, but of course the Pension Fund Board is a public body open to members of the public, our agenda is public and so it should be.

I would be derelict in my duty as chair of your board if I did not put on the record for our minutes the grave concerns of the Pensions Fund Board with the current situation concerning Messrs Capita.

Now I am pleased to say that I have observer status on the Pension Fund Committee.

The Pension Fund Committee will be meeting later this month.

The reason that I am an observer there at the next meeting is actually, technically, formally speaking, to present the annual report of the Pension Fund Board to the Pension Fund Committee.

But I don’t want anyone to be in any doubt particularly Messrs Capita that I should use that opportunity to relay to the Pension Fund Committee the concerns and anxieties of this board in relation to the Pension Fund Committee, and the boroughs relationship with Messrs Capita.

In that connection, I would like to first move formally from the Chair that the report we have just been discussing, although it is already a public document, none the less that it be communicated formally to the Pension Fund Committee.

Can I take that as approved?

Thank you.

I must then point out a certain chronological scenario and my understanding of the contract between the Borough of Barnet and mentioned Messrs Capita, is that it provides inter alia for a series of remedy notices as an official term to be issued and members of the Pension Fund Board, will know, that one remedy notice the first was issued, I think last year, last August after the Borough was fined by the Pensions Regulator.

So colleagues, I would not be at all surprised, I would not be at all surprised, if, by the next time the Pension Fund Board meets then, there is some intimation of a second remedy notice.

I’m not saying that it is imminent but I wouldn’t be surprised if that was the case.

My understanding is and I am advised that if a third remedy notice is issued this would mean, I am very much looking to my colleague on my immediate left, to correct me if I am wrong, that this would mean that the borough would be at an imminent state of taking back the contract, yes?

 

Thank you I am grateful for that clarification.

Our job is to advise the Pension Fund Committee, encourage and support and that’s the purpose of the statement I am making.

In that connection, summarising very broadly there are two overriding concerns that this board has, our main concerns communication with members and the quality of the data.

There are other concerns, but those two top ones, and when I present the annual report of this board to the Pension Fund Committee at the end of this month and when presumably now we have agreed I should also present formally the report we have been discussing.

I shall advise, encourage and warn the Pensions Fund Committee to be exceedingly vigilant on these issues, before the next meeting of the next of this Pension Fund Board, of course this will be an item it goes without saying at the next agenda

Ok, anyone else want to speak?

No

Thank you very much.

End.

 

 

Barnet UNISON seek job security for #Capita staff working for Barnet Council

Press Release: Barnet UNISON seek job security for #Capita staff working for Barnet Council

31 January 2018.

This morning Capita staff woke up to some scary headlines that the former FTSE 100 company was in serious trouble.

The next Carillion? Shares in outsourcing firm Capita plunged 40% after profit warning.

http://uk.businessinsider.com/capita-profit-warning-share-price-fall-2018-1

Outsourcing giant Capita announced the suspension of its dividend as part of a transformation plan this morning – and shares duly plunged by more than 40 per cent.

http://www.cityam.com/279777/capita-shares-have-tumbled-more-than-third-city-reacting

This news follows on from the recent collapse of Carillion only a couple of weeks ago. Already political commentators are making comparisons with Carillion and Capita.

In light of the much publicised stress and anxiety experienced by Carillion workers in the wake of the company’s downfall; Barnet UNISON has written to the Chief Executive seeking details of Barnet Council’s contingency plan in the event Capita may have to give up their contracts.

We know that whatever happens there is going to be a great deal of speculation and uncertainty for the staff and whilst UNISON has seen the email from Jon Lewis, Capita’s, new Chief Executive trying to stem anxieties of his 70,000 workforce, we know workers will be worried about their jobs.

Barnet UNISON is looking for a statement from the Council in the event that Capita are unable to continue to run the two Barnet contracts, that Council will initiate plans to transfer the staff back in-house.

Who can we trust?

Since the collapse of Carillion, more news has emerged as to how bad things really were for that company. Furthermore questions are being asked about the role of the external auditors KPMG more here https://www.insider.co.uk/news/watchdog-probe-kpmg-over-carillion-11931818

It has happened before in Barnet……

In 2010 Barnet Homes had commissioned Connaught’s to provide Council Housing Repairs service. Connaught’s went into liquidation. Our members were told they had lost their jobs over a message on a speaker phone. Months earlier Barnet UNISON had held talks with Barnet Homes Chief Executive as it was becoming increasing clear Connaught’s were in serious trouble. There was further problems when it became clear that there was missing pension contributions which needed to be picked up by Barnet Council.

Read more here https://www.barnetunison.me.uk/wp/2010/08/19/barnet-unison-members-working-for-connaught-face-uncertain-future/

Footnote: On 26 June 2017 Capita share price was 705.50 now six months later the share price closed today at 202.09 which represents a 72% drop in their share price over a six month period.

On Wednesday 31 January, 2018 the Capita share price opened up at 347 and closed at 182.50 which represents a 47.53% fall in share price.

“Once again the market shows that it is merciless when a company is in trouble. Carillion looks as if it is just the tip of the iceberg. The minute Carillion collapsed I immediately started to look more closely at Capita Share price. I noted that Capita share price had already dropped by around 66% in the last two years. Today seems to have shocked many experts. My concern is for the staff and the local services they provide for Barnet residents. I know from speaking to staff that they are worried and quite understandably cynical about any messages trying to play down what is happening to the company. After the debacle that our former Connaught members went through previously I want to ensure this time that Barnet UNISON does it utmost to try to allay members concerns about their future employment. My view is that this event is a watershed moment for Barnet Council. Please abandon your “love affair” with outsourcing and commence negotiations to return all services back to the Council.” John Burgess, Branch Secretary Barnet UNISON

Links.

1. “NHS England has said it is ‘holding Capita’s feet to the fire’ over poor performance, and GP leaders have called for the service to be taken back under NHS control.”

https://www.gponline.com/bma-demands-assurances-gps-capita-share-price-drops-40/article/1455914

2. “No sensible public authority, whether council, NHS trust, or Whitehall department, would let a contract to a company over which hang as many question marks as hang over Capita.

Procurement chiefs and permanent secretaries should now be poring over their contracts with Capita and making contingency plans. Capita runs payroll in many councils and staff have to be paid, so immediate alternative arrangements should be in place. That costs money, which needs to be factored into the cost of this and future contracts.”

https://www.theguardian.com/public-leaders-network/2018/jan/31/capita-beginning-end-public-service-contracting-councils-privatisation

3. Wave Tata, Capita: You’ve lost mega-contract to rival outsourcer

https://www.theregister.co.uk/2018/01/16/capita_loses_biggest_contract_to_rival_outsourcing_biz/

4. Ministry of Defence ‘wasted millions on failed computer system’

https://www.theguardian.com/uk-news/2014/jan/14/ministry-of-defence-failed-computer-system

5. Thousands of court cases adjourned due to failures in interpreting services

https://www.theguardian.com/law/2016/may/04/thousands-of-court-cases-adjourned-due-to-failures-in-interpreting-services

Vote of no confidence in Payslip provided by Capita.

Barnet UNISON reps issue a vote no confidence in Payslip provided by Capita for Barnet Council staff.

 

Barnet UNISON branch executive notes:

The Council payslip was changed fundamentally following the Capita takeover of in house back office services. The payslip was changed without any consultation with the trade unions. The new payslip has a lot less information than its predecessor. In an attempt to support members who have had considerable problems with their payslip, Barnet UNISON submitted an alternative payslip to the Council. To date we have had no response. The problems we have had with Capita Pensions are not helped by the inferior payslip provided by Capita.

Barnet UNISON branch executive agreed the following statement:

Barnet UNISON has no confidence in the Payslip currently provided by Capita.

Barnet UNISON to engage with Barnet Council in order to propose Barnet Council to demand that Capita revert back to the former payslip.

Vote of no confidence in Occupational Health Service procured by Capita

Barnet UNISON reps issue a vote no confidence in Occupational Health Service procured by Capita for Barnet Council staff.

Barnet UNISON branch executive notes:

That reps reported that Occupational Health Service which is contracted by Capita to provide a service for Barnet Council staff. Reps reported unacceptable levels of service for staff who will already be under stress as a result of their illness. Reps reported that before the Capita takeover this service was provided by a local GP. Furthermore the meeting was informed Barnet Council schools still use the local GP as does Barnet Homes.

Barnet UNISON branch executive agreed the following statement:

Barnet UNISON has no confidence in the current occupational health service contracted by Capita to provide a service for Barnet Council staff.

Barnet UNISON to engage with Barnet Council to propose the current service is terminated and seek to secure occupational health services from the local GP.

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